mysistersclosetonline.com Copyright 1999-2008
 
Security & Privacy Guarantee mysistersclosetonline.com


Frequently Asked Questions
Please scroll down for answers to your questions.
  • FAQ: I have marked my 'favorite item and page' and it is now gone. Where is it?
  • Answer: Have you refreshed the page? Then, your item and/or favorite is no longer available.
    We say, 'If you love it - Buy It! It may not be here next time.'
  • FAQ: I want to consign my item online or at the store.
  • Call or send an email. We have an amazing supply of items, but would like to hear about your fashions or items for resale.
    Items must be rare, or highly marketable, in season fashions and accessories
    Items are always in great condition - clean, ready to enjoy immediately

    Please contact us for more information.

  • FAQ: I want to ship to my friend and only have a PO Box address.
  • We use USPS, United States Postal Services, and they ship to anywhere in the world. We use Priority Mail Services direct to you - your friends and family - or to a post office address. Just fill out the ship to address on your order form.

  • Security

    Secure Ordering - Online or by Phone
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    Your online credit card transactions are secure with mysistersclosetonline.com. We use SSL, Secure Socket Layer protocol, the industry-standard encryption technology that ensures safe Internet transmission of your personal information.

    Making a credit card purchase is just as safe on our web site as it is by telephone or in person. If you prefer, you may purchase online merchandise by calling 1.770.458.8362 Tuesday through Saturday, Noon until 4:00 p.m. EST. One of our customer service associates will gladly take your order.
    Please have item number and description available.

    Product pricing

    The prices displayed on this web site are quoted in U.S. currency. Prices are subject to change at any time.

    Privacy Policy

    To help us achieve our goal of providing the highest quality pre-owned products, we use information received from our interactions with you and other customers, as well as other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure and responsible manner.

    We use the information we collect for various purposes, including:
  • To complete your purchase transactions;
  • To provide the services you request;
  • To send you updates and other offerings by mail;
  • To keep you informed about the status of your orders;
  • To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you; and
  • To improve our merchandise selections, customer service, and overall shopping experience.

    As we continue to develop our website and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

    Protecting Your Information

    As part of our ongoing commitment to ensure that your shopping experience with mysistersclosetonline.com, mysistersclosetonline.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed.

    E-mails

    You will receive promotional e-mails from us on occasion and each time you receive an e-mail from mysistersclosetonline.com, you will be given the opportunity to opt-out or stop receiving them. If you choose to opt-out, we will stop sending you e-mails.

    Customer service

    We will be happy to provide additional information or answer any questions. Please write to
    shopmsc@aol.com
    My Sisters Closet
    5350 Peachtree Road
    Atlanta GA 30341-2450


    Return/Refunds

    If you are not fully satisfied with an item and wish to return or exchange it, we offer a fifteen day full money back guarantee. What is the process for returns? Item(s) must be returned in the same condition as received and return shipment are the customer's responsibility. Return to the above address within ten days of shipment. Email must be received from customer within those ten days stating item and quantity being returned to extend return options. Credit will be issued to the same credit card used at time of order processing when the item returned has been received, as well as the original or applicable shipping charge.

    Shipping Your Online Order

    We make every effort to ship your order as quickly as possible. Please allow three to six business days for in-stock items.

    Items are not charged to your credit card until shipped.

    We offer ground service, USPS Priority Mail Service - average 2-3 day delivery at a great price, within the U.S. as well as Alaska, and Hawaii.
    Delivery is also available to U.S. territories and International addresses.
    USPS Global Priority Mail service is used or the most expeditious ground service available within the shipping costs charged.
  • U.S. Priority Mail service delivers to every residential address without extra charges
  • Saturday deliveries are made at no extra cost
  • Only the U.S. Postal Service delivers to P.O. Boxes.
    The following shipping costs are for merchandise pictured and described on our web site as well as in-store purchases. Refer to the shipping charges below which are calculated according to the total cost of the merchandise in your order. All prices are expressed online and on your order form.

    Merchandise
    Total . . . . . . USA Domestic . . International

    $ 25.00 and under: . . . 5.95 . . . 15.95
    $ 25.01 - 50.00: .. . . . 5.95 . . . 17.95
    $ 50.01 - 100.00: .. . . 7.95 . . . 19.95
    $ 100.01 - 150.00: . . . 15.95 . . . 24.95
    $ 150.01 - 200.00: . . . 17.95 . . . 29.95
    $ 200.01 - 250.00: . . . 19.95 . . . 35.95
    $ 250.01 - 500.00: . . . 24.95 . . . 39.95
    $ 500.01 - 5000.00: . . . 29.95 . . . 49.95
  • Extra shipping and handling may be applied for size and weight or additional individual packing - as necessary - as stated in description
    Special shipping requests can be arranged and we will do all possible to assist.
    Items marked free shipping will have the shipping costs removed at time of order fulfillment.

    Credit Cards
    My Sister's Closet and mysistersclosetonline.com accepts the following credit cards for purchases:
  • American Express
  • Visa
  • MasterCard
  • Discover Novus - in store only

    The total dollar amount of your order is allocated at the time your card is approved, although processing of funds does not occur until the order ships. If the amount charged exceeds your credit limit, your order is automatically cancelled.

    Links to Other Sites
    While visiting mysistersclosetonline.com, you may link to web sites operated by our business partners or other parties. This does not mean that we endorse these web sites. We do not make representations or warranties about any web site you may access through this web site. They are independent from mysistersclosetonline.com and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other web site.

    Please refer to this page frequently to review our current terms and conditions of use.

    Thanks for shopping mysistersclosetonline and dot com again.
    Updated March 2008