Frequently Asked Questions
Please scroll down for answers to your questions.
FAQ: I have marked my 'favorite item and page' and it is now gone. Where is it?
We say, 'If you love it - Buy It! It may not be here next time.'
FAQ: I want to consign my items or add to your site.
We would like to know about your fashions or items.
We can also refer you to a consignment store in metro Atlanta
Items are always in great condition - clean, ready to wear or gift immediately
FAQ: I want to ship to my friend and only have a PO Box address.
We use Priority Mail and First Class Services direct to you - your friends and family - or to a post office address.
Just complete the ship to address on your order form.
FAQ: I really want to talk to someone about an item.
SSL - Secure Ordering - Online
Your online credit card transaction is secure with mysistersclosetonline.com.
We use SSL, Secure Socket Layer protocol, the industry-standard encryption technology
to ensure safe Internet transmission of all personal information.
Making a credit card purchase is just as safe on our web site as it is by telephone or in person.
If you prefer, you may purchase online merchandise by telephone. Just email your name and phone number and the best time to call.
note the item and we will call you asap or between 11 a.m. - 5 p.m. EST
*One of our customer service associates will gladly take your order.*
Please have item number and description available.
The prices displayed on this web site are quoted in U.S. Dollars currency.
Prices are subject to change at any time so buy when you see it.
To help us achieve our goal of providing the highest quality pre-owned products,
we may use information received from our interactions with you and other customers,
as well as other parties,
for general email updates.
Because we respect your privacy, we have procedures to ensure that your personal information
is handled in a safe, secure and responsible manner.
We may use the information we collect for various purposes, including:
of new or additional products, services, and promotions that may interest you; and
As we continue to develop our website and take advantage of advances in technology,
Protecting Your Information
As part of our ongoing commitment to ensure that your shopping experience with mysistersclosetonline.com, mysistersclosetonline.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed.
You will receive promotional e-mails from us on occasion and
you will be given the opportunity to opt-out or stop receiving them.
If you choose to opt-out, we will stop sending you e-mails.
We will provide additional information or answer any questions. Please write to
corporate office: MySistersClosetonline
406 Smithstone Rd SE Suite T
Marietta GA 30067-6740
If you are not fully satisfied with any item and wish to return or exchange it,
we offer a fifteen day full money back guarantee. What is the process for returns?
Item(s) must be returned in the same condition as received and
return shipment costs are the customer's responsibility.
Return item to the above address within fifteen days of receipt.
also, Please Email within those fifteen days stating item and quantity being returned to extend return options.
Full Credit will be issued to the same credit card used at time of order processing
when the item returned has been received, as well as the original or applicable shipping charge.
Shipping Your Online Order
We make every effort to ship your order as quickly as possible.
Please allow three to six business days.
Items are not charged to your credit card until day of shipment.
We offer ground service, USPS Priority Mail Service and
First Class service - average 2-3 day delivery
at a great price, within the U.S. including Alaska and Hawaii.
Delivery is also available to U.S. territories and International addresses.
USPS Global Priority Mail service is used
or the most expeditious ground service available within the shipping costs charged.
The following shipping costs are for merchandise pictured or described on our web site.